Contact Us & Grievance Redressal
We are dedicated to providing seamless support for your astrological explorations, billing inquiries, and data privacy requests. Please use the designated departmental email channels below for the fastest assistance.
General & Astrology Queries
For questions about birth charts, life journey timelines, and celestial calculations:
info@vedictimeline.comBilling & Razorpay Payments
For transaction queries, double deductions, unlock verifications, and refunds:
info@vedictimeline.comOperational Hours
Monday through Saturday
9:30 AM – 6:30 PM IST (UTC +5:30)
Response Time: Within 24–48 Hours
Shipping & Digital Delivery Policy
100% Digital Delivery: Vedic Timeline does not manufacture, ship, or deliver any physical merchandise. All services and reports (₹99 Life Journey Timeline, ₹99 Remedial Blueprint, and ₹399 All-Access Pass) are delivered electronically:
- Immediate Onscreen Access: Upon successful transaction completion via Razorpay, your report is computed in real-time and unlocked directly within your browser window.
- Electronic Mail Dispatch: A permanent digital summary is simultaneously dispatched to your registered email address.
- Zero Shipping Charges: Because all fulfillment is digital, there are no shipping fees, courier charges, or postal transit delays.
Statutory Grievance Escalation SLA
Under the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
- Every grievance received is formally acknowledged via email with a unique tracking ticket within 48 hours of receipt.
- Our statutory grievance redressal officer undertakes investigation and resolves complaints within a maximum of 7 business days.